Frequently Asked Questions

Everything you need to know about your shopping experience.

How is my order packaged?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with a generic return address that does not mention 'Source Adult Toys'.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons. Defective items may be returned within 30 days of purchase for a replacement.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure options like PayPal and Apple Pay. Your statement will show a discreet billing descriptor.

Are your products body-safe?

Yes, we curate our collection to include high-quality materials such as medical-grade silicone, glass, and stainless steel. All product descriptions list specific materials to ensure you can shop with confidence.

Do you offer international shipping?

Currently, we ship to select international locations. Please enter your address at checkout to see if delivery is available to your country and to view calculated shipping costs.